Frequently Asked Questions

How are appointments made?

Appointments can be made by contacting our clinic on 3252 2383.  

What happens if I can't attend my appointment?

If you are unable to attend your appointment please contact our clinic to reschedule as soon as possible. A cancellation fee of $60 may apply if you confirm your attendance via text message and later cancel the appointment with less than 24 hrs notice without a valid reason OR if you do not attend at all.

How do I make payment for sessions?

Payment on the day of your visit is appreciated however a monthly account may be set up through our office by contacting our staff on 3252 2383.  Prompt payment would be appreciated in this instance.

How long does assessment take?

Assessments may take several sessions to complete.  Our staff are happy to discuss the results with you however some assessments require additional time to score and interpret.  Therefore this discussion may not be able to occur on the day of the assessment.

How long does it take receive an assessment report?

Following your initial consultation a report will be completed.  Please allow 2 – 3 weeks for this document to be sent to you.  Please note that it is clinic policy to only send the reports once the cost of the assessment session has been paid.

How long are therapy sessions?

Sessions are typically 30 minutes in duration and fees are advised prior to the initial consultation 

What age can my child have an Auditory Processing Assessment?

Our clinic generally sees children for an Auditory Processing Assessment from 7 years old however it is possible to test children from the age of 5 if their speech production is clear.

What age can my child have a hearing test?

Our Herston clinic is able to test hearing in children from the age of 3.  We are able to assess hearing from 7 months at our Kippa-Ring clinic.